BCA's Employee of the Month for August is Laura Cox. Laura is one of our Business Consumer Specialist leads and has been with Business Consumer Alliance for over 10 years. She started in Customer Service as a representative answering phone calls and processing complaints. She rose through the ranks as an Internet Service representative and eventually was promoted to our lead position in 2011.
Her supervisor, Linda Fernandez, has this to say about Laura:
“What I most admire about Laura is her dedication. I’ve never known Laura not to give 100 percent to everything she does. Change is difficult with anything in life and Laura has shown she is very resilient with the changes made in her day-to-day with BCA. She works hard and is very dependable and knowledgeable. She is certainly respected and admired for all her efforts throughout the years. She has earned a place on the BCA wall for a job well done!”
In her spare time, Laura likes gardening and reading. She loves hamburgers. Laura enjoys spending time with her family and hanging out poolside in her backyard. When asked about what the most fulfilling part about working for BCA is, Laura replied, “Assisting the general public and helping to resolve their issues and supporting my co-workers.”
Business Consumer Alliance has a rich history of employees with many years of experience working for our organization. We have a diverse group of dedicated staff who are passionate about what they do. If you know of a BCA staff member that you would like to have recognized, please contact us and tell us about your experience. You can also write a review about us on our Google page. Make sure to follow us on Facebook and Twitter to keep up-to-date on trending topics and scams.
About Business Consumer Alliance
Business Consumer Alliance (BCA) is a non-profit company that started in 1936. The broad purpose of BCA is to promote business self-regulation. BCA's mission is achieved by assisting consumers in resolving complaints with businesses and using that complaint information, along with other relevant information such as customer reviews, to forecast business reliability. With community support, BCA can identify trustworthy and ethical businesses and warn the public to avoid unscrupulous businesses whose purpose is to defraud the marketplace. BCA also helps businesses promote themselves by providing services and tools to protect their business and reach out to their customers. BCA obtains its funding from member businesses who support the mission and purpose of the organization and who agree to abide by high standards of ethical business practices.