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FreedomPop

1,078 inquiries |
Internet Services

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1100 Glendon Ave., Suite 700
Los Angeles, CA 90024 | Get Directions

(888) 743-8107

http://www.freedompop.com

Contact company for business hours.

Company Rating

AAA

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Customer Reviews

based on 8 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/31/2017 L H.

Still checking....advertised price!

1. I bought the SIM card to use a service advertised for my specific zip code. Upon ordering & receiving my SIM card that offer was not available in my account. But a higher price was. I am hoping this is not false advertising. Now I am trying to call the corporate office but they don't take calls. Not sure what to do. ----------------------------- 2. I just called again & I was giving an answer regarding my concern. They suggested I finish my free trial period & then downgrade to the original advertised price. I got an email to confirm that I qualify for that price. But I have to call them to get it ... I cannot do it on my own in my account. Seems inconvenient to have to call. So if they don't abide by the advertised price after my trial period I will report here.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against FreedomPop closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

FreedomPop is the nation's first wireless Internet provider committed to delivering 100 FREE 4G mobile broadband Internet access.

Primary Contact:	Miguel Salas
Business Started:	5/15/2012
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

www.FreedomPop.com

Websites:

http://freedompop.com/uk

Contacts:

Chris Chen (VP Operations & Consumer Experience)

Customer Support

Jennifer Carter

Mauricio Sastre (Vice-President of Products)

Scott Bendar (Chief Technology Officer)

Stephen Stokols (Chief Executive Officer)

Other Categories:

Wireless Cable Companies and Services

Internet Service Providers

Cellular Telephone Equipment, Parts, and Supplies Retail

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