Zoom Auctions ratings, reviews and complaints - Used Car Dealers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Consumers allege they place deposits of $400 or 10% of the vehicle cost to bid on vehicles under promises that they will be fully refunded if the bid is not won; however, the company fails to issue refunds when bids are lost. In some cases, vehicles are not delivered, or consumers believe there are no vehicles available. Other allegations include inability to speak with management to obtain refunds or settle disputes, failure to provide title documents, additional fees charged for vehicle acquisition or processing are not disclosed, and failure to disclose vehicle damages.

The company generally responds to complaints claiming they will issue refunds. However, some consumers report that no refunds are received or only partial refunds are provided.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Zoom Auctions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a online automobile auction site and transportation service.

Primary Contact:	Customer Service
Business Started:	11/8/2007
Social:

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Licensing

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

As of October 10, 2013, we are unable to locate a valid dealer or auto broker license for this company. Please contact your local DMV to verify proper licensure.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

ZoomAuctions.com, Inc.

ABZ Automotive Group LLC

autobidzone.com

Auto Bid Zone

Websites: